Shipping Policy

Applicable to: All orders placed on adonicosmetics.com

At Kascap Glass Private Limited, we aim to deliver your products safely and efficiently. This Shipping Policy outlines how orders are processed, shipped, and delivered within India.

Order Processing

• Once an order is successfully placed, it undergoes processing before shipment.

• Orders are processed during business days (Monday to Friday), excluding public holidays.

• You will receive an order confirmation email after successful placement.

• Once dispatched, a shipment confirmation message/email with tracking details (if applicable) will be shared.

Shipping & Delivery Timeline

• We ship orders across serviceable locations within India.

• Estimated delivery timelines may vary depending on your location.

• Delivery timelines are estimates and may be affected by logistics delays, high order volumes, holidays, or unforeseen circumstances.

• Exact timelines, where applicable, may be communicated at checkout or after dispatch.

Order Tracking

• Once your order has been dispatched, tracking details will be shared (where available).

• Customers can track their shipment using the link provided.

• If you face any issues tracking your order, you may contact our support team.

Delivery Address & Contact Details

• Please ensure that your delivery address, PIN code, and contact number are accurate at the time of placing the order.

• Kascap Glass Private Limited is not responsible for delays or failed deliveries due to incorrect or incomplete information provided by the customer.

Failed Delivery Attempts

• If delivery attempts fail due to customer unavailability or incorrect address details, the shipment may be returned to our warehouse.

• Our team may contact you to coordinate re-delivery where possible.

Shipping Availability

• We currently ship only within India.

• International shipping is not available at this time.

Shipping Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

• High order volumes

• Weather conditions

• Public holidays

• Logistics partner delays

Kascap Glass Private Limited is not liable for delays caused by third-party courier partners.

Damaged Shipments

If you receive a package that appears damaged at the time of delivery:

• Do not accept the package if visibly tampered or damaged.

• Contact our support team immediately with photos and order details.

All claims are subject to review as per our Return & Replacement Policy.

Shipping Support

For shipping-related queries, please contact:

📧 Email: info@adonicosmetics.com
🕐 Support Hours: Monday – Friday (11:00 AM – 6:00 PM)

Policy Updates

Kascap Glass Private Limited reserves the right to update or modify this Shipping Policy at any time without prior notice.