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Return & Refund Policy

At Kascap Glass Private Limited, we are committed to delivering high-quality products and ensuring a seamless shopping experience. This policy outlines the conditions under which returns, refunds, and replacements may be considered. All terms comply with applicable Indian e-commerce regulations and the Digital Personal Data Protection (DPDP) Act, 2023.

General Terms

  • All cosmetic and skincare products are non-returnable and non-refundable due to hygiene and product integrity standards.

  • Products that have been opened, used, tampered with, or damaged after delivery will not be eligible for return or refund.

  • Kascap Glass Private Limited is not responsible for any damage occurring after successful delivery.

  • Any request for return, refund, or replacement is subject to internal review and approval.

  • All processes ensure secure and lawful handling of personal data in accordance with the DPDP Act, 2023.

Damaged / Wrong Product Received (At the Time of Delivery)

A replacement will be provided only if the product received is proven to be:

  • Damaged

  • Defective

  • Incorrect

Mandatory Requirements:

  • A continuous, uncut unboxing video is required for verification.

  • The issue must be reported within 48 business hours of delivery.

  • Email complaints to: [Insert Official Support Email – e.g., support@adonicosmetics.com]

  • The product must be unused and in original packaging.

  • Invoice copy and batch ID (if required) must be provided.

Physical damage caused due to customer handling, improper storage, or usage will not be covered.

Once approved, replacements will be processed within 7–21 business days.

Final approval of claims rests solely with Kascap Glass Private Limited.

Return Eligibility (Limited Cases Only)

All products once purchased are non-refundable. However, a product may be eligible for return within 7 days from the date of delivery if it meets any of the following conditions:

  • Product received in physically damaged condition (supported by unboxing video).

  • Missing parts or accessories.

  • Product delivered is different from what was ordered.

Returns will NOT be accepted for:

  • Opened, used, or tried products.

  • Claims without proper unboxing proof.

  • Missing invoice or required verification details.

  • Damage caused after delivery.

  • Personal preference reasons (shade mismatch, fragrance preference, texture dissatisfaction, or expectation mismatch).

COD (Cash on Delivery) Policy

COD orders involve additional handling and processing costs; therefore, specific conditions apply.

COD Split / Partial Charges – Refund Allowed (Only in Specific Situations)

Refund of COD split/partial charges (if collected) will be processed only under the following circumstances:

  • Dispatch exceeds the standard or communicated timeline, and customer opts to cancel.

  • Transit exceeds expected delivery timeline and cancellation is requested.

  • Shipment returns to warehouse without any customer-initiated reason.

  • Delivery location becomes non-serviceable after order placement.

  • Product remains unavailable for dispatch for an extended period.

  • Wrong or damaged product delivered (supported by valid unboxing video and invoice).

Any upfront split amount paid for confirming a COD order will be refunded only in eligible cases after verification and approval.

COD Split / Partial Charges – Not Refundable (Customer-Initiated Reasons)

COD split/partial charges will NOT be refunded in cases such as:

  • Customer refuses delivery for personal reasons.

  • Customer unavailable during delivery attempts.

  • Cancellation requested after dispatch without valid product-related issue.

  • Delay claims where delivery attempts were within standard timelines.

  • Incorrect, incomplete, or unreachable delivery address provided.

  • Requests for partial refund without valid operational basis.

Standard Response:
“As per company policy, COD split/partial charges are non-refundable.”

Important Note:

Shipping charges are strictly non-refundable under all circumstances.

Replacement Terms for COD Orders

  • COD orders are eligible only for replacement, not refund
    (except in specific situations listed above).

  • Replacements are processed only after proper verification and approval.

  • Valid proof including unboxing video and invoice is mandatory.

Refund Timelines

  • Claim verification: 2–5 business days

  • Replacement processing: 7–21 business days

  • Refund processing (if applicable): 7–14 business days after approval

Refunds will be initiated only via the original mode of payment or as per guidelines communicated at the time of approval.

DPDP Act – Data Privacy Compliance

All personal data shared during order placement, claim submission, or communication is handled securely under the Digital Personal Data Protection Act, 2023.

  • Customer data is used strictly for order fulfilment, verification, support, and communication.

  • Data is not misused, sold, or shared beyond lawful and operational requirements.

  • Data handling practices comply with Indian data protection standards.

Company Rights

Kascap Glass Private Limited Private Limited reserves the right to:

  • Approve or reject any return, refund, or replacement request based on evidence.

  • Request additional proof or documentation for verification.

  • Modify or update this policy at any time without prior notice.

  • Make the final decision in all claim-related matters.